Our Terms And Conditions

Please read the following terms and conditions carefully. These terms and conditions apply to your booking with The Float Space LTD trading as Tranquil Waters. By making your booking you are agreeing to enter a contract with us on the following terms and conditions. Our contract becomes binding immediately on confirmation of your booking with us.

I HEREBY EXPRESSLY WAIVE AND RELEASE ANY AND ALL CLAIMS, NOW KNOWN OR HEREAFTER KNOWN, AGAINST THE VENUE, AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, MEMBERS, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, “RELEASEES”), ON ACCOUNT OF INJURY, DEATH, OR PROPERTY DAMAGE ARISING OUT OF OR ATTRIBUTABLE TO MY USE OF THE VENUE, WHETHER ARISING OUT OF THE NEGLIGENCE OF THE VENUE OR ANY RELEASEES OR OTHERWISE. I COVENANT NOT TO MAKE OR BRING ANY SUCH CLAIM AGAINST THE VENUE OR ANY OTHER RELEASEE, AND FOREVER RELEASE AND DISCHARGE THE COMPANY AND ALL OTHER RELEASEES FROM LIABILITY UNDER SUCH CLAIMS.

INDEMNIFICATION. WE SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS THE VENUE AND ALL OTHER RELEASEES AGAINST ANY AND ALL LOSSES, DAMAGES, LIABILITIES, DEFICIENCIES, CLAIMS, ACTIONS, JUDGMENTS, SETTLEMENTS, INTEREST, AWARDS, PENALTIES, FINES, COSTS, OR EXPENSES OF WHATEVER KIND, INCLUDING REASONABLE SOLICITOR FEES, FEES AND THE COSTS OF ENFORCING ANY RIGHT TO INDEMNIFICATION UNDER THIS AGREEMENT, AND THE COST OF PURSUING ANY INSURANCE PROVIDERS, INCURRED BY/AWARDED AGAINST INDEMNIFIED PARTY IN A FINAL NON-APPEALABLE JUDGMENT, ARISING OUT OR RESULTING FROM ANY CLAIM OF A THIRD PARTY RELATED TO OR ARISING OUT OF RENTERS’ USE OF THE VENUE FOR THE WEDDING.

**Upon booking - you agree to our house rules. You must treat our property and the Hexgreave estate with the upmost respect. If you break our rules you will be immediately asked to leave the property with no refund**

1. Prices

All advertised retreat prices are subject to availability and can be withdrawn or varied by us for any reason without notice prior to booking and payment of deposit. Prices are quoted in Great British Pounds and are inclusive of VAT.

2. Dates and Destinations

Tranquil Waters will do its best to ensure booked retreats take place as advertised, however we reserve the right to change or cancel the dates and destinations of retreats for any reason and at any time prior to departure. This should only be done in unforeseen circumstances.

Sometimes we may have to change your retreat due to not having the available practitioners. If this is the case we will refund you the value of that particular service we have had to cancel or replace it with a service with similar value of your choice depending on availability.

In the event we change the dates of a booked retreat pursuant to this clause and either the new date is not suitable for you, or we are unable to provide a new indicative date within a reasonable period after the change, then you will receive a credit note equal to the price paid by you or if you wish refund you in full.

3. Payment

A deposit of 25% of the advertised price must be paid before bookings will be processed. In some circumstances we may require a higher percentage or even all the advertised price to be paid as the deposit (we will make this clear on our booking page). Payment of the deposit means you have accepted our terms and conditions. We will notify you by email when your booking is confirmed.

Unless otherwise indicated, the balance of the price must be paid in full no later than 30 days prior to the scheduled departure date or earlier subject to individual operators’ policies.

If your payment is not paid on time, we reserve the right to cancel your booking and your deposit will not be refunded.

Full payment is required immediately if you make a booking within 30 days of the departure date.

On some of our retreats, we may offer payment plans. If we do, and you select that payment alternative, then you must make each payment by the due dates indicated (we will make these clear on the booking page). On payment plans if your payment is not paid on time, we reserve the right to cancel your booking and any prior payments will not be refunded.

4. Cancellation by Participant

Tranquil Waters will provide a full refund if you cancel with more than 60 days notice to the start date of your retreat, minus the cancellation fee detailed in the table below. Under 60 days notice but over 30 we will provide you with a credit note to use on future bookings. If you cancel with less than 30 days notice you will not be refunded and forfeit any payment made to us. The retreat can be transferred into another persons name of your choosing, a 10% administration and booking fee will be applicable.

Should you choose to pay via the Payment Plan option, however request cancellation before all payments have been made, you will still be required to pay the full amount of the package.

Please see the table below for cancellation fees

Weeks before departure

Change and Cancellation Fee (% of the balance payment)

More than 60 days

10% Administration Fee

60-30 days

Full Credit Note

Less than 30 days

No refund/Credit note

Cancellation fees will be deducted from your balance payment and the remainder (if any) will be refunded to you in the form of a credit note.

5. Credit Notes

All credit notes issued by Tranuil Waters pursuant to these terms and conditions or otherwise are valid for use for 12 months from the date of issue. You are not entitled to a refund or any other remedy for any unused portion of an expired credit note. In our sole discretion we may extend the validity of credit notes for a longer period if we consider we have not provided a reasonable opportunity for the holder to use the credit note.

6. Travel Insurance

We advise you obtain travel insurance covering your retreat. Your insurance must cover at least trip interruption, personal injury, medical expenses. You will be required to provide

We will not be liable for any costs, losses or damage incurred by you resulting from your insurance claim.

7. Health and Safety

You must complete the PAR-Q and provide a copy to us at the time of booking. You must also declare any health, medical or dietary issues and requirements to us at the time of your booking and where necessary update that information prior to departure and during the retreat. Based on your PAR-Q and disclosures we may require you to provide a doctors certificate certificate confirming that it is safe for you to participate in our retreat. Despite your PARQ, other disclosures and any medical certificates provided, you are wholly responsible for your own health, safety and wellbeing at all times during the retreat, including during all activities. You are free to stop or decline participating in any activity at any time for any reason.

It is your responsibility to update our exercise professionals or specialists of any medical requirements that may inhibit you. Our professionals may refuse to coach you depending on the condition to ensure you remain safe.

8. Passports & Proof Of ID

You must ensure you have a valid passport or proof of ID by form of government issue ID (Driving License, Passport). At the point of your stay we will a copy of your ID and to see the original.

9. Liability

Subject to UK law and except as expressly provided to the contrary in these terms and conditions, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise relating in any way to the retreat, our services and these terms and conditions are excluded. Without limiting the generality of the preceding sentence, the Consultant shall not be under any liability to the Client in respect of any loss or damage (including consequential loss or damage) however caused which may be suffered or incurred by you other than as a direct result of our failure or omission to comply with our obligations under these terms and conditions.

Our maximum liability for any act, failure, omission, event or occurrence where our liability is not excluded shall be limited to any one or more of the following: (a) in relation to goods: (i) the replacement of the goods, or the supply of equivalent goods, or payment of the costs of replacing the goods or acquiring equivalent goods; or (ii) the repair of the goods or payment of the cost of having the goods repaired; and (b) in relation to services: (i) the supplying of the services again; or (ii) the payment of the cost of having the services supplied again, as in each case we may elect in our sole and absolute discretion.

10. Credit Card Transactions

Where the price is paid in GBP Tranquil Waters does not charge debit or credit card surcharges additional to the price. We reserve the right to charge reasonable card surcharges where the price is paid in another currency. If we exercise that right it will be made clear on the booking page.

11. Force Majeure

Our performance under these terms and conditions are subject to acts of god, war, government regulations, disaster, civil disorder, strike or other industrial dispute and any other circumstances which are beyond our reasonable control and which we deem (in our sole discretion) render the performance of our obligations uneconomic, impractical, impossible or illegal (‘Force Majeure Circumstance’). At any time during or after a Force Majeure Circumstance we may (in our sole discretion) elect to terminate this agreement by notice to you and refund any amounts paid by you, less our reasonable costs and expenses incurred in respect of your booking which we cannot reasonably recover.

12. Privacy

By booking with us you acknowledge that we will collect, use and disclosure your personal information (including to our third party service providers) as we reasonably require to provide the service to you, and for other reasons permitted under privacy laws (including direct marketing). Journey Retreats has photographers and videographers documenting each retreat and uses and posts content on social media and in marketing and publicity material during and after retreats. You acknowledge and irrevocably consent to us using photographs of you and/or statements made by you during and after the retreat without payment or attribution on social media and in marketing and publicity material. Please refer to our privacy policy.

13. Damage Protection And Good House Keeping Bond

On arrival at Tranquil Waters, your debit/credit card will be charged a deposit of £250. This fee will be released once your bill has been settled in full and after a full room inventory has been completed.

If there are any items damaged or missing or there is any outstanding balance we will charge your card accordingly and notify you of the charges. Should you cause more damage than £250, then we will provide receipts/invoices of damage incurred and you will be liable to pay for such damage.

The deposit will also be used against any cleaning/disposal of rubbish outside of our typical clean. Ie if the property is left in an untidy or dirty state you will be charged £25 per hour for extra cleaning. Please follow the checkout instructions for your departure, dispose of all rubbish, put any dirty pots in the dishwasher or clean and them and put them away.

Your deposit will be refunded within 24 hours however this may vary depending on your debit/credit card provider.

14. Minimum age requirements

Our retreats are for adults only 18+. For hire of the venue or our sacred ceremony we will allow children to stay at Tranquil Waters. None of our services and therapies are suitable for children

15. Dietary and allergy Information

Please note that if you have a severe allergy to nuts and certain foods, we do prepare our meals in a kitchen that contains nuts.

We do not recommend eating at our venue if you have severe allergies as we cannot guarantee the prevention of cross contamination.

16. Severability

If any provision of these terms and conditions should be held to be invalid or unenforceable, in whole or in part, the validity of all other provisions of these terms and conditions (and any part of the subject provision which is not held to be invalid or unenforceable) shall not be affected and shall remain in force.

17. Business Interruption

If your stay disrupts the other businesses on site by not adhering to our terms and conditions you will be liable for any costs incurred as a result of disruption to Tranquil Waters and The Float Space LTD.

18. Business Interruption

If your stay damages the reputation or brings any of our companies into disrepute to the Hexgreave Estate or other customers and breaking our terms and conditions we will take legal action to compensate our businesses for the damage it has caused.

Restrictions of use for Float Therapy.

You confirm that you acknowledge and agree that you will NOT USE THE FLOAT TANK if:

You are not 37+ weeks pregnant;
You have not showered thoroughly and still have oils, creams or makeup on your body or hair;
You coloured your hair within the past 7 days;
You have had a spray tan within the past 5 days;
You are under the influence of alcohol or drugs;
You have a communicable or infectious skin condition, disorder or diseases;
You have open or bleeding wounds. This also covers fresh tattoos or piercings;
You are diabetic, unless your diabetes is under medical control;
You have incontinence, or voluntarily/involuntarily release of bodily fluids of any kind;
You have a history of heart trouble, epilepsy, seizures, blackouts and have not received your doctor’s permission to use the float tank;
You wear a pacemaker or have a serious heart condition;
You are experiencing a sexually transmissible infection of any type;
You have a condition which may be adversely affected by coetaneous absorption of magnesium;
You have a kidney disease;
You are under the age of 18 years without parental or legal guardian consent.
You are aware that in the case that you willingly or unwillingly cause contamination to the water in the float tank or cause damage to the float tank, Tranquil Waters remains the right to charge for compensation to cover the expenses of replacing the water and salt (to the value of £800) in the floatation tank and for associated loss of revenue for the period of time we need to close.

You have fully disclosed any physical concerns to Tranquil Waters. You understand there may be some degree of discomfort after the Services, such as, but not limited to, flu-like symptoms, headache, dizziness, and/or diarrhoea. You release Tranquil Waters and The Float Space from any responsibility for symptoms related to the detoxification process incurred with the Services.

3. ASSUMPTION OF RISK. You are fully aware of the risks and hazards connected with the use of the Equipment and facilities. You ASSUME ALL RISKS THAT ARISE OUT OF THE USE OF THE FACILITIES, THE ACTIVITY ITSELF, THE ACT OF OTHERS, OR THE UNAVAILABILITY OF EMERGENCY CARE, including but not limited to, those RISK FACTORS described in section 1 above.

5. PREREQUISITE PHYSICAL AND MENTAL HEALTH. You acknowledge that you have the requisite physical and mental health and abilities for proper and safe use of the equipment and facilities and to participate in the activity itself. You warrant that you are not under the influence of any drugs, either recreational or prescription, which could cause panic, claustrophobia or otherwise interfere with the proper and safe use of the equipment and facilities. You agree that if you have any questions as to what skills, qualifications or training is necessary to properly use the equipment, facility, or to participate in the activity itself, then you shall direct such questions to the appropriate staff member on site. You are encouraged to have a physical examination prior to any and all participation.

7. WAIVER. You waive the protection afforded by any statute or law in any jurisdiction whose purpose, substance, and/or effect is to provide that a general release shall not extend to claims, material or otherwise which the person giving the release does not know of or suspect at the time of executing the release. This means, in part, that you are releasing unknown future claims.

8. PAY. You agree to pay for any or all damages to any property or indemnities caused by the undersigned either negligently, wilfully, or otherwise.

9. REPRESENTATIVES. You enter into this agreement for himself/herself, his/her heirs, assigns and legal representatives.

10. EMERGENCY TREATMENT CONSENT. You, as a participant in the subject activity, hereby consents to medical treatment in a medical emergency where the undersigned is unable to consent to such treatment.

At The Float Space LTD (Trading Name; Tranquil Waters) we are committed to protecting your privacy and data.

We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, or fulfill other legitimate interests.

Our Privacy Notice explains how we collect, use, share and protect your personal information.

If you have any queries about this policy please contact us at info@tranquilwatersretreat.co.uk

When do we collect your information?

We collect your personal information when you.

CCTV – when you are using our retreat for security purposes and protection of our property. We will use any CCTV footage as evidence for legal action that clearly shows a breach of our terms and conditions, damages to our business and its reputation. Please see our CCTV policy for more information.

When at our retreat our CCTV is recording 24 hours a day and 7 days a week. CCTV is erased permanently after 14 days. Our CCTV is covering the entrances of our property in the living accommodation and all of the fitness suite downstairs.

By agreeing to these terms and conditions you agree to let us share photographs we take in our retreat on our website and social media networks during or after your stay. If you do not wish for us to share images of you; you must notify the photographer or person taking the images at the time of taking the image. If we upload your image to social media and you do not wish for us to share it you must let us know.

What information is collected?

The information we use is purely for the purpose of creating your booking. Your data will be remain on our systems indefinitely. Unless you wish to have your information deleted. In which case you must put in writing and send your request to info@tranquilwatersretreat.co.uk

The information we collect is; Name, Email Address, Address, Telephone Numbers, Health related questions, dietary requirements, our PAR Q with medical questions, date of birth and debit/credit card information.

All of your payment details are securely encrypted using our booking and payment software Retreat Guru.

How do we use your information?

We will use your data and personal information to provide services as you have requested and administration purposes to ensure your services are fulfilled. We may need to share your information with our service providers associated organisations and agents for this purpose.

Process payments through our booking software Retreat Guru.

Keep you updated with our membership and services.

Provide relevant services to you

Confirm your attendance to our services.

To share photos of you on our social media and website.

Respond to queries from you about our services.

Prevent and detect fraud or other crimes

We will keep your information for the duration of your stay and indefinitely for future bookings. We will store your payments and invoices on our booking software for 6 years for accounting purposes.

Any images or video will remain on our website unless you request for it to be deleted in writing. You must request each individual image to be deleted by giving us as much information as possible, when the image/video is dated and what the image is of.

How do we keep your information secure?

We have a dedicated software Retreat Guru that secure our clients’ information and also take appropriate measures to ensure that the information we collect and maintain is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property.

Third party tracking

We use tools such as Google Analytics and Facebook pixels for collecting personal data about our website visitor’s online activities over time and across different web sites for marketing purposes. This is so we can ensure our website gives you the best possible experience.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Tranquil Waters does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

To view our CCTV policy please click here