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Terms & Conditions

These Terms & Conditions apply to all bookings made with The Float Space LTD trading as Tranquil Waters Retreat (“Tranquil Waters”, “we”, “us”, “our”).

By making a booking with us you confirm that you have read, understood, and agreed to these Terms & Conditions. A legally binding contract is formed once your booking is confirmed and payment is received.

1. Booking & Payment

Deposit

A 25% non-refundable deposit is required to secure all retreat bookings.

Your booking is not confirmed until the deposit has been received.

Balance Payment

The remaining balance must be paid no later than 30 days before the retreat start date.

If the balance is not paid by the due date we reserve the right to cancel your booking and retain your deposit.

Bookings Made Within 30 Days

If a booking is made within 30 days of the retreat start date, full payment is required at the time of booking.

All prices are quoted in Great British Pounds (GBP) and include VAT unless otherwise stated.

2. Cancellation & Transfers

Cancellation by Participant

All payments are non-refundable.

If you cancel your booking:

• The 25% deposit is non-refundable
• If cancellation occurs within 30 days of the retreat start date, the full balance is also non-refundable

Booking Transfers

If you cannot attend, you may transfer your booking to another person.

A 10% administration fee will apply.

The replacement participant must complete all registration and health forms prior to attending.

3. Changes or Cancellation by Tranquil Waters

We make every effort to deliver retreats exactly as advertised. However, we reserve the right to make reasonable changes if necessary.

This may include:

• Changes to therapists or practitioners
• Minor changes to schedules or activities
• Replacement services of equal value

If a retreat must be cancelled or rescheduled due to circumstances beyond our control, we will offer:

• An alternative date
• A credit note
• Or a refund where appropriate

4. Health & Participation Requirements

By attending a retreat you confirm that you are physically and mentally able to participate in retreat activities.

You must inform us of:

• Medical conditions
• Injuries
• Medications
• Dietary requirements

We may request medical clearance if required.

Participation in all activities is entirely voluntary and you may withdraw from any activity at any time.

5. Assumption of Risk & Liability Waiver

Retreat activities may include therapies and practices such as:

• Breathwork
• Meditation
• Sound therapy
• Cold therapy
• Float therapy
• Movement practices

These activities may involve physical, emotional, or psychological responses.

By participating you acknowledge that you accept full responsibility for your participation and any risks involved.

To the fullest extent permitted by law, you release Tranquil Waters, The Float Space LTD, its staff, contractors and affiliates from liability for injury, illness, loss or damage arising from participation in retreat activities.

Nothing in these terms excludes liability for death or injury caused by negligence where such exclusion is prohibited by law.

6. Specific Therapy Information

Breathwork

Breathwork may create strong physical or emotional responses.

It is not recommended for individuals with:

• Severe cardiovascular conditions
• Serious psychiatric conditions
• Respiratory conditions
• Pregnancy without medical approval

Sound Therapy

Sound therapy may cause emotional or sensory responses.

It is not recommended for individuals with:

• Epilepsy or seizure disorders
• Severe tinnitus or hearing disorders
• Severe mental health conditions without medical guidance

Meditation

Meditation may bring unexpected emotional responses.

Individuals with serious psychological conditions should consult a healthcare professional before participating.

Cold Therapy

Cold exposure carries risks including cold shock or exacerbation of existing conditions.

Cold therapy is not recommended for individuals with:

• Cardiovascular conditions
• Circulatory disorders
• Respiratory conditions
• Raynaud’s disease
• Pregnancy without medical advice

Float Therapy

Float therapy involves sensory deprivation in a flotation tank.

Float therapy should not be used if you:

• Have open wounds or infectious skin conditions
• Have epilepsy or seizure disorders without medical clearance
• Have incontinence
• Have serious heart conditions without medical approval

Guests must shower thoroughly before entering the float tank.

If contamination of the float tank occurs, Tranquil Waters reserves the right to charge £800 to cover cleaning, water replacement, salt replacement and lost bookings.

7. Guest Conduct & House Rules

Guests must treat:

• The retreat property
• Staff
• Other guests
• The Hexgreave Estate

with respect at all times.

We reserve the right to terminate a guest's stay immediately without refund if behaviour is:

• Disruptive
• Unsafe
• Disrespectful
• In breach of these terms

8. Illegal Activity

Tranquil Waters operates a zero-tolerance policy toward illegal activity.

This includes:

• Possession or use of illegal drugs
• Dangerous or threatening behaviour

If such activity is suspected we reserve the right to terminate the stay immediately without refund.

9. Damage Deposit

A £250 damage deposit will be held against the lead guest's payment card.

This will be released following departure once the property has been inspected.

Charges may be deducted for:

• Damage to property
• Missing items
• Excess cleaning required

If damage exceeds the deposit amount you will be liable for the full cost.

10. Insurance

We strongly recommend guests obtain travel insurance covering:

• Trip cancellation
• Medical expenses
• Personal injury

11. Photography & Marketing

Tranquil Waters may photograph or film parts of retreats for marketing purposes.

By attending you consent to your image being used in:

• Social media
• Marketing material
• Website content

If you prefer not to appear in photographs you must notify staff during the retreat.

12. CCTV

For safety and security purposes, CCTV operates at Tranquil Waters.

Cameras cover entrances and certain shared areas of the property.

Footage is automatically deleted after 14 days unless required for security or legal reasons.

13. Privacy

Your personal information is collected only for the purpose of managing bookings and delivering retreat services.

For questions regarding your data please contact:

info@tranquilwatersretreat.co.uk

14. Force Majeure

Tranquil Waters shall not be liable for failure to perform services due to circumstances beyond our control including but not limited to:

• Natural disasters
• Government restrictions
• Severe weather
• Acts of God

In such cases we will endeavour to offer alternative dates or credit notes where possible.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

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Bridal Retreat – Terms & Conditions

These Terms & Conditions apply to all Bridal Retreat bookings at Tranquil Waters Retreat. By confirming a booking and paying a deposit, the lead booker confirms acceptance of these terms on behalf of all guests in their group.

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1. Booking & Contractual Responsibility

1.1 The lead booker is the primary point of contact and is responsible for:

• All payments

• Communication with guests

• Ensuring all guests comply with these Terms & Conditions

1.2 A confirmed booking constitutes a contract between Tranquil Waters Retreat and the lead booker, acting on behalf of their group.

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2. Minimum Booking Value

2.1 All Bridal Retreats are sold on a minimum booking value, regardless of final guest numbers.

2.2 The minimum booking value is clearly stated at the time of booking and cannot be reduced under any circumstances once confirmed.

2.3 If guest numbers reduce for any reason (including cancellations or drop-outs), the booking total will not fall below the agreed minimum value.

2.4 Any costs associated with a reduced group size are the responsibility of the group and must be managed internally.

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3. Guest Numbers & Additional Guests

3.1 The maximum group size for a Bridal Retreat is 15 guests, subject to availability.

3.2 Additional guests above the minimum group size may be added subject to availability and at the applicable per-person rate.

3.3 Final guest numbers must be confirmed no later than 14 days before the retreat start date.

3.4 Tranquil Waters reserves the right to refuse additional guests after this point due to operational constraints.

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4. Payments & Instalments

4.1 A holding deposit of £500 is required alongside £1000 towards the balance, £1500 in total up front to secure all Bridal Retreat bookings.

4.2 The remaining balance is payable in instalments as outlined in the booking confirmation email.

4.3 Failure to make payments by the stated due dates may result in cancellation of the booking, with payments already made retained.

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5. Cancellations & Refunds

5.1 All payments toward the retreat cost are non-refundable, except where explicitly stated in these Terms.

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5.2 No refunds will be issued for:

• Guest cancellations

• Partial attendance

• Late arrivals or early departures

• Reduction in group size

 

5.3 Once instalment payments are made, they are non-refundable under all circumstances.

 

6. Holding / Damage Deposit

6.1 The holding deposit also acts as a damage deposit.

6.2 The deposit will be refunded within 7 days after the retreat, provided no damage, loss, or excessive cleaning is required.

6.3 Tranquil Waters reserves the right to deduct costs for damage, loss, or breach of house rules.

 

7. Retreat Planning & Operational Cut-Offs

7.1 Planning for the retreat begins 60 days before the retreat. From 30 days before the retreat, the booking becomes operationally fixed.

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7.2 At this stage, Tranquil Waters begins:

• Allocating therapists

• Confirming catering

• Preparing personalised schedules

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7.3 Reductions in guest numbers are not permitted after this point.

7.4 Additional guests may still be added (subject to availability).

 

8. Guest Registration & Preferences

8.1 All guests are required to complete individual registration forms providing:

Dietary requirements

Therapy preferences

 

Medical conditions

8.2 Failure to submit information by the stated deadline may limit available options.

 

9. Medical Conditions & Liability

9.1 Guests are responsible for ensuring they are medically fit to participate in retreat activities.

9.2 Tranquil Waters must be informed of any relevant medical conditions prior to arrival.

9.3 Tranquil Waters accepts no liability for undisclosed conditions.

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10. Travel Insurance (Strongly Recommended)

10.1 Tranquil Waters strongly recommends that all guests arrange their own single-trip travel insurance.

10.2 Travel insurance may assist individual guests in the event they are unable to attend due to insured reasons, subject to the terms of their policy.

10.3 Insurance does not protect the booking’s minimum value or group costs.

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11. Force Majeure

11.1 Tranquil Waters shall not be liable for failure to perform due to events beyond reasonable control, including but not limited to:

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• Extreme weather

• Government restrictions

• Natural disasters

• Acts of God

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11.2 In such cases, Tranquil Waters will work in good faith to offer alternative dates where possible, but refunds are not guaranteed.

 

12. Conduct & House Rules

12.1 Guests must respect the property, staff, and surrounding environment.

12.2 Tranquil Waters reserves the right to terminate a retreat without refund if behaviour is deemed unsafe or disruptive.

 

13. Amendments

13.1 Tranquil Waters reserves the right to update these Terms & Conditions at any time.

13.2 The version in force at the time of booking shall apply.

 

14. Governing Law

14.1 These Terms & Conditions are governed by the laws of England and Wales.

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